Privacy Policy
1. Legal Disclaimer
This Privacy Policy is provided for general informational purposes and outlines how The Baked Monkey collects, uses, and protects personal information. While reasonable steps are taken to align with applicable laws, including the Protection of Personal Information Act (POPIA), this document does not constitute legal advice.
Users are encouraged to seek independent legal counsel to ensure full compliance with all applicable laws and regulations.
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2. Introduction
The Baked Monkey (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our members and customers.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us via WhatsApp Business, our website, or as part of our private membership structure.
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3. Private Membership Model
The Baked Monkey operates as a private membership-based service.
Personal information is collected as part of the membership process in order to:
• Verify identity and age
• Maintain member records
• Provide a controlled and private customer experience
By engaging with our services, you acknowledge and consent to this data collection.
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4. Information We Collect
We may collect the following personal information:
• Full name and surname
• Contact details (phone number, email address)
• Identification details (for age and membership verification)
• Delivery or general location details (if applicable)
• Communication records (including WhatsApp conversations)
• Order and transaction history
We do not store banking card details.
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5. How We Collect Information
Your information is collected when you:
• Apply for or engage in private membership
• Contact us via WhatsApp or phone
• Place an order or enquiry
• Interact with our website or promotions
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6. Use of WhatsApp & Communication Data
By contacting The Baked Monkey via WhatsApp Business, you acknowledge that:
• Your messages and communication history may be stored for operational purposes
• These records are used to manage orders, support, and membership interactions
• We take reasonable steps to protect this information, but WhatsApp is a third-party platform
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7. Purpose of Collecting Information
Your information is used to:
• Verify age (18+ only)
• Maintain a private membership system
• Process and manage orders
• Communicate with you regarding services
• Improve service quality and customer experience
• Comply with applicable legal obligations
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8. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited information only when necessary with:
• Delivery or logistics partners (if applicable)
• Payment processors (transaction confirmation only)
• Authorities if required by law
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9. Data Protection & Security
We implement reasonable safeguards, including:
• Restricted access to customer data
• Secure devices and password protection
• Controlled handling of WhatsApp communications
However, no method of electronic storage is completely secure.
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10. Your Rights Under POPIA
In accordance with POPIA, you have the right to:
• Request access to your personal data
• Request correction or deletion of your information
• Withdraw consent at any time
• Object to the processing of your data
Requests can be made by contacting us directly.
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11. Data Retention
We retain personal information only for as long as necessary to:
• Maintain membership records
• Provide services
• Comply with legal and operational requirements
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12. Age Restriction
The Baked Monkey is strictly limited to individuals 18 years and older.
We reserve the right to request identification at any stage.
We do not knowingly collect or store data from minors.
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13. Website & Technical Data
If you visit our website, limited technical data may be collected, including:
• Device and browser type
• Basic usage analytics
This is used to improve functionality and user experience.
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14. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be made available through our platforms.