Shipping Policy

Thank you for shopping with The Baked Monkey! We are committed to getting our products to you as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

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1. Processing Times

All orders are processed within [X-X] business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: [3-5] Business Days — [R XX.XX / Free over RX]

• Express Shipping: [1-2] Business Days — [R XX.XX]

• Local Pickup: Available by arrangement — Free

Note: Delivery delays can occasionally occur due to courier peak seasons or regional logistics.

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3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.

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4. Delivery Areas

We currently ship to all major residential and business addresses within South Africa. For remote or outlying areas, please allow an additional 2 business days for delivery.

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5. Damages & Issues

The Baked Monkey is committed to quality. If you received your order damaged, please contact us immediately at thebakedmonkeyco@mail.com.

• Please save all packaging materials and damaged goods before filing a claim.

• Include your order number and a photo of the damage for faster processing.

6. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Questions?

If you have any questions about your delivery, feel free to reach out to us at thebakedmonkeyco@mail.com.